Refund policy
Last updated: October 18, 2026
Returns and cancellations
Return eligibility depends on the items in your order and your rights under applicable law.
For change-of-mind returns, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging where possible. Trying on an item to assess its fit is permitted. Where applicable law allows, we may reduce your refund for any loss in value caused by handling beyond what is necessary to inspect the item.
UNITED STATES AND EU AND INTERNATIONAL ORDERS
We accept eligible return requests for orders delivered to the United States, the European Union, and all other international destinations where we accept orders.
Unless applicable law requires a different timeframe, you may request a return within 14 days after the last item in your order is delivered by providing your order number or proof of purchase.
Customers are responsible for arranging and paying for return shipping for change-of-mind or sizing-related returns, unless applicable law requires otherwise. Return shipping is not free.
We do not charge a restocking fee.
You can request cancellation or removal of items from your order until the item is shipped. This does not affect any statutory cancellation rights that apply after shipment or delivery.
How to start a return or cancellation
Start your return or cancellation request by logging into your customer account, where this option is available, or by contacting wearveyra@gmail.com.
If your return is approved, we will provide instructions on how and where to send your package.
Please contact us before sending anything back. Do not use the sender address on the original package unless instructed to do so. Our return approval process does not restrict any statutory right of withdrawal.
Unless we state otherwise or applicable law requires otherwise, you must arrange and pay for return shipping directly with your chosen carrier. Costs depend on your location, the return destination, and the carrier.
Damages and issues
Please inspect your order when you receive it and contact us promptly if an item is defective or damaged, not as described, or if you received the wrong item.
Include your order number and a description of the issue. Photographs may help us assess and resolve the problem.
We will provide an appropriate remedy in accordance with applicable law. You will not be charged return shipping where we are legally responsible for that cost. The standard 14-day change-of-mind return period does not limit your statutory rights concerning faulty or incorrectly supplied goods.
Exceptions and non-returnable items
Some items may be excluded from our voluntary return policy where clearly disclosed before purchase and permitted by applicable law.
A sale price or “final sale” designation does not override statutory cancellation rights or rights relating to faulty or misdescribed goods.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item. We will confirm availability and any applicable shipping costs before you proceed.
European Union returns and cancellations
Where EU consumer withdrawal rights apply, you may cancel your online purchase within 14 days after the day you receive your goods, without giving a reason, unless a statutory exemption applies. For orders delivered in separate shipments, this period generally begins after delivery of the last item.
After notifying us that you wish to cancel, you must send the goods back within 14 days.
We will refund eligible cancelled orders within 14 days after being informed of your cancellation. However, we may withhold the refund until we receive the goods or evidence that you have sent them back, whichever occurs first.
For eligible cancellations, we will refund the product price and the standard delivery charge where required. We are not required to refund the additional cost of express or premium delivery beyond our standard delivery option.
You are responsible for direct return shipping costs where this responsibility was disclosed before purchase and applicable law permits it.
To exercise your withdrawal right, contact wearveyra@gmail.com with a clear statement of your decision. Prior approval is not required.
United Kingdom returns and cancellations
Where UK consumer cancellation rights apply, you may cancel your online purchase within 14 days after the day you receive your goods, without giving a reason, unless a statutory exemption applies. For orders delivered in separate shipments, this period generally begins after delivery of the last item.
After notifying us that you wish to cancel, you must send the goods back within 14 days.
We will refund eligible cancelled orders within 14 days after receiving the returned goods or evidence that you sent them back, whichever occurs first.
For eligible cancellations, we will refund the product price and the standard delivery charge where required. We are not required to refund the additional cost of express or premium delivery beyond our standard delivery option.
You are responsible for direct return shipping costs where this responsibility was disclosed before purchase and applicable law permits it.
To exercise your cancellation right, contact wearveyra@gmail.com with a clear statement of your decision. Prior approval is not required.
Refunds
We will notify you after receiving and inspecting your return and let you know whether the refund was approved. Approved refunds will be issued to your original payment method unless you expressly agree otherwise.
Your bank or payment provider may need additional time to process and post the refund. If your approved refund has not appeared, contact us so we can check its status.
No restocking fee will be deducted. Statutory refund deadlines take precedence over our inspection and approval process.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights concerning goods that are defective, not as described, undelivered, or delivered outside the required or agreed timeframe.
Contact
To request a cancellation, start a return, ask about an exchange, or report damaged items, please contact us at wearveyra@gmail.com.